We would find it very beneficial if technicians had the ability to manually adjust the date and time stamps when changing the status of a work order. It’s common for technicians to begin work without immediately updating the status, which can lead to inaccurate time tracking. While requiring status changes at each phase would help ensure consistency, allowing them the option to retroactively set the time they were en route or began work would provide added flexibility and improve the accuracy of service records.
Kylie Willoughby
| Company | Constructech |
| I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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