See Case:31618870. Reviewer history is showing the incorrect user name. It shows the first reviewer who is higher in the reviewer list.
This occurs when Cascade Approval in Portal Settings
Guest
| Company | Peckham Industries |
| Job Title / Role | Business Analyst |
| I need it... | 1 month |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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Look at the document attached to the case entitled " The reviewer user ID should be". That will explain it.
David Gorman
Business and Data Analyst
Peckham Industries
172 Prospect Hill Rd
Brewster NY 10509
Email: DGorm@Peckham.com
Office: 914-949-2000 x1087
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Hi!
There isn't much info in this support case, is this refering to AP reviewers?
When you say higher do you mean in a higher sequence or the first person in line on that same sequence?
When you approve this invoice are you filtered to All My reviewers?
Feel free to email me at Kellie_Medeiros@trimble.com