Without continuously monitoring the email log, there is no way of knowing when an welcome email has failed. This has led to a lot of frustration from our new employees as they try to set up their access to the employee portal or if they ever need to reset their password, because the email that gets entered either through Onboarding or manually in PR Employees is invalid.
Christopher Bonnell
| Company | Helm Group |
| Job Title / Role | Director of Accounting Technology |
| I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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This happens consistently; emails fail to send almost every time to new hires so I've built it into my onboarding workflow to go into the mail log, pull the information out and send directly to the candidate. This feature shouldn't exist if it doesn't function properly.