Why do I have to create a suggestion manually to address an issue that is already documented extensively in a case? There should be an easy way to turn case documentation into a suggestion.
Simon Bach
| Company | Formula Contractors Ltd. |
| Job Title / Role | Financial Controller |
| I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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After going through the extensive process of documenting an issue with the program as a case and being told that the pain point is "expected behaviour" and please " create a suggestion", it would be nice to have the option of initiating a suggesting with the issue already fully documented rather than starting from scratch.