The closeout summary email from a work order is very plain and it is important to us to manage the look and content of this email for our customers. Adding an ability to manipulate the template and be able to insert merge fields would be huge.
Company | Capstone Mechanical |
Job Title / Role | Vice President, Business Operations |
I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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Currently Closed Trip Summary emails sent to contacts has nothing stating the email is coming from our company. It could very easily be mistaken as spam. The ability to the body of the email is very important.