When you send out a Group Message from the portal and are using the Twilio API, once your message reaches the max characters per message, it then splits the message out - which is fine. But when doing so, it then causes the portal to send 2 (or more) message requests to Twilio to send the message. When this happens, message 1 of 2 goes to Twilio to send to all employees (150 for example), it then goes back to send message 2 of 2 to all 150 employees. This results in a delay of 3-5 minutes between messages to the user. If the message is to be split, it should go as one request to Twilio which will result message 1 sending to employee 1, followed directly by message 2, before moving to the next employee. There may then be a delay in employee 1 getting both messages before employee 150 getting both, but this is better than the user having to sit around and anticipate what the remainder of the text says. (Reference Case 30514801)
Kelly Cale
| Company | Nickle Electrical Companies |
| Job Title / Role | Accounting Administrator |
| I need it... | 1 month |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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