We frequently run into issues where an employee will enter their labor in the MSI app, have it sync over to Keystyle and then go to change from Regular Time to Overtime or vice versa. The problem is that there are two places to change the rate and one of them is frequently getting missed. When that is processed, the employee is being paid one rate while the customer is being billed the other because service can only see the SM Pay Type through the WO.
It would be great if there was an option in our portal settings to disallow a save on a service line if the SM Pay Type and the Earn Code do not match. Even better if we could remove the SM Pay Type completely from the service labor lines and just have it automatically change to match whatever the Earn Code is on any changes through the portal.
Claire Werner
| Company | MTech Mechanical |
| Job Title / Role | System Analyst |
| I need it... | 6 months |
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